Genie Garage Door Customer Service

Genie garage doors are known for their reliability and durability. However, even the best products can sometimes experience problems. If you're having issues with your Genie garage door, don't worry - their customer service team is here to help.

Genie offers a variety of customer service options, including phone support, online chat, and email support. You can also find helpful resources on their website, such as troubleshooting guides and FAQs.

Phone Support

Genie's phone support team is available Monday through Friday from 8:00 AM to 5:00 PM PST. You can reach them at 1-800-354-9667.

When you call, you will be prompted to enter your phone number. Once you have entered your number, you will be placed on hold until a customer service representative is available.

The average wait time for phone support is around 5 minutes. However, wait times can vary depending on the time of day and the day of the week.

Online Chat

Genie's online chat support is available Monday through Friday from 8:00 AM to 5:00 PM PST. You can access online chat by clicking on the "Chat Now" button on their website.

When you start a chat, you will be asked to provide your name and email address. You will then be connected with a customer service representative.

The average wait time for online chat support is around 2 minutes. However, wait times can vary depending on the time of day and the day of the week.

Email Support

Genie's email support is available 24 hours a day, 7 days a week. You can send an email to Genie's customer service team at [email protected].

When you send an email, please include your name, contact information, and a detailed description of your issue. The Genie customer service team will typically respond to emails within 24 hours.

Website Resources

Genie's website offers a variety of helpful resources, including troubleshooting guides, FAQs, and product manuals. You can find these resources by clicking on the "Support" tab on their website.

The troubleshooting guides can help you diagnose and fix common problems with Genie garage doors. The FAQs provide answers to some of the most frequently asked questions about Genie garage doors. And the product manuals provide detailed instructions on how to install, operate, and maintain Genie garage doors.

Conclusion

If you're having problems with your Genie garage door, don't hesitate to contact their customer service team. Genie offers a variety of customer service options, including phone support, online chat, and email support. You can also find helpful resources on their website, such as troubleshooting guides and FAQs.